Building the future of communications and collaboration.

Modality Labs is where the future happens, today. We are working behind the scenes to explore ideas, solutions and software that will make a positive business impact in the future. 

Customer Experience is at the heart of Modality Systems products and services, that’s why we are collaborating right now with our customers and partners to gain valuable feedback on our early ideas and BETA phase projects – so we can ensure they provide all the features and functionality needed in the modern workplace of tomorrow. 


Hassle-free Video Consultations.
Delivered as a Service.

OneConsultation is our latest exciting Modality Labs project. We've created a service that enables immediate, private and high-quality video consultations without plug-ins, scheduling or integration, powered by Modality OneMeeting. Find out more.


Project: Microsoft Phone System Billing Reports

Microsoft PowerBI Reports showing how users are making calls, how that fits with the PSTN plans they are assigned to and where call charges are being incurred. Using this solution ORGANISATIONS can accurately assign PSTN costs to a country, department or user level easily. Find out more

Project: Skype for Business Pre-Meeting Test

Important upcoming call? On the road? Unsure if your connection is good enough for a Skype for Business call? Use our Pre-Meeting Test to understand and fix potential problems before your meeting starts, not during it. Enjoy better meetings. Find out more, or Try it now.


Project: Office 365 License Usage Reporting

Harnessing the power of Microsoft Power BI to visualise Office 365 license usage across a number of different organisation boundaries, to enable per-department license billing and a more informed view of your Office 365 estate. Find out more

Project: Office 365 Skype for Business Diagnostics

By gathering call data from Office 365 we can analyse and report on both user adoption and call quality. This can be used to drive adoption take-up programs or diagnose poor quality calls. Find out more



Modality Bots for Business

Bot scale combined with Business Intelligence

The Modality Bots Preview Program covers a range of new solutions focused on autonomous agents for Skype for Business to deliver value through improved access to information and better user experiences. Find out more.

Modality Nodes and Diagnostics


Modality Systems have developed Windows based test nodes that make real-time Skype calls to carry out end-to-end testing of your Skype for Business deployment. The test nodes can be used for network or load testing as part of our Impact Assessment service, or as an-ongoing service to continuously test your environment - Node Health.



2017-01-31 10_49_57-CustomInvite Add-On - Skype for Business and Lync 2013 _ Modality Systems.png

CustomInvite is an Outlook plug-in that simplifies the user experience of scheduling and joining Skype for Business meetings. Building on the solid foundation of the native Skype for Business invite, CustomInvite provides organisations with the ability to customise their meeting invites, enhancing the user experience, saving time and costs.