Building the future of communications and collaboration.

Modality Labs is where the future happens, today. We are working behind the scenes to explore ideas, solutions and software that will make a positive business impact in the future. 

Customer Experience is at the heart of Modality Systems products and services, that’s why we are collaborating right now with our customers and partners to gain valuable feedback on our early ideas and BETA phase projects – so we can ensure they provide all the features and functionality needed in the modern workplace of tomorrow. 


Project Takin

Office365 Skype for Business Diagnostics

By gathering call data from Office365 we can analyse and report on both user adoption and call quality. This can be used to drive adoption take-up programs or diagnose poor quality calls. Find out more

Project Tenrec

Unattended Skype for Business Device Monitoring

This solution monitors fixed-point devices which aren't attached to specific users, such as meeting room Surface Hub devices, Skype Room Systems, Common Area Phone and other assets. An at-a-glance dashboard and configurable alerting allows IT administrators to ensure that these devices are always working and can proactively remediate. Find out more

Project Rita

Cloud Video Gateway to Join Room Video Systems to Skype for Business Meetings

Modality Systems can host video gateway capable of allowing Skype for Business meetings to be joined by any standards based system or even via WebRTC in a browser. Find out more.

Project Jerboa

Webchat as a service: Scale in realtime to offer immediate support to users

This hosted service allows an organisation to offer webchat support to users on a on-demand temporary basis to respond to unusual demand or support large events. Find out more.


Modality Bots for Business

Bot scale combined with Business Intelligence

The Modality Bots Preview Program covers a range of new solutions focused on autonomous agents for Skype for Business to deliver value through improved access to information and better user experiences. Find out more.

Modality Nodes and Diagnostics


Modality Systems have developed Windows based test nodes that make real-time Skype calls to carry out end-to-end testing of your Skype for Business deployment. The test nodes can be used for network or load testing as part of our Impact Assessment service, or as an-ongoing service to continuously test your environment - Node Health.



2017-01-31 10_49_57-CustomInvite Add-On - Skype for Business and Lync 2013 _ Modality Systems.png

CustomInvite is an Outlook plug-in that simplifies the user experience of scheduling and joining Skype for Business meetings. Building on the solid foundation of the native Skype for Business invite, CustomInvite provides organisations with the ability to customise their meeting invites, enhancing the user experience, saving time and costs.