Building the future of communications and collaboration.

Modality Labs is where the future happens, today. We are working behind the scenes to explore ideas, solutions and software that will make a positive business impact in the future. 

Customer Experience is at the heart of Modality Systems products and services, that’s why we are collaborating right now with our customers and partners to gain valuable feedback on our early ideas and BETA phase projects – so we can ensure they provide all the features and functionality needed in the modern workplace of tomorrow. 


Video consultations that are as simple to set up as clicking a button.

OneConsultation is our latest exciting Modality Labs project. We've created a hosted service that enables immediate, private and high-quality video consultations without plug-ins, scheduling or integration.

Status: Go-live licenses now available. Talk to your account manager or contact us to discuss.


Project Name: OneIncidentRoom

When critical incidents occur, time is of the essence. The ability to quickly get the right people together helps to mitigate disasters, reduce risk, save money and preserve reputation.

Using the power of Microsoft Teams as a platform for collaboration, OneIncidentRoom uses bot technology and AI to reach out to the right people and bring them together quickly. Integration with our unique OneMeeting platform enables joining from legacy conference room systems, and SMS messaging combined with a WebRTC join experience means people can join from their mobile devices wherever they are.

Status: POC stage. Contact us to discuss joining our early-adopter program.

Project Name: ConciergeBot

Your personal assistant for Microsoft Teams.

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ConciergeBot helps you use Microsoft Teams more effectively every day.

Meeting about to start, but you don’t have the join information handy? Simple call the ConciergeBot, who knows who are, when your meetings are and can transfer you in automatically!

Bad in-meeting experience? Invite the ConciergeBot to your meeting, which can detect where background noise is coming from and intelligently mute participants.

In addition, voice recognition enables a number of handy commands to be performed, such as booking meetings, calling favourite contacts and replying to emails. Add ConciergeBot to your speed dial and be more productive and safer when driving!

Status: POC stage. Contact us to discuss joining our early-adopter program.

Project: Migrating to Teams for Financial Services

We are currently exploring a number of initiatives customised to the requirements of the Financial Services industry. These customers have specific needs surrounding information governance and protection. As organisations contemplate the transition to Microsoft Teams we want to ensure that their needs continue to be met. In this project we are looking a range of solutions to address concerns and ensure that existing policies are maintained. Find out more.


Modality Bots for Business

Bot scale combined with Business Intelligence

The Modality Bots Preview Program covers a range of new solutions focused on autonomous agents for Skype for Business and Microsoft Teams to deliver value through improved access to information and better user experiences. Find out more.


Hassle-free Video Consultations.
Delivered as a Service.

OneConsultation is our latest exciting Modality Labs project. We've created a service that enables immediate, private and high-quality video consultations without plug-ins, scheduling or integration, powered by Modality OneMeeting. Find out more.


Project: Microsoft Phone System Billing Reports

Microsoft PowerBI Reports showing how users are making calls, how that fits with the PSTN plans they are assigned to and where call charges are being incurred. Using this solution ORGANISATIONS can accurately assign PSTN costs to a country, department or user level easily. Find out more

Project: Skype for Business Pre-Meeting Test

Important upcoming call? On the road? Unsure if your connection is good enough for a Skype for Business call? Use our Pre-Meeting Test to understand and fix potential problems before your meeting starts, not during it. Enjoy better meetings. Find out more, or Try it now.


Project: Office 365 License Usage Reporting

Harnessing the power of Microsoft Power BI to visualise Office 365 license usage across a number of different organisation boundaries, to enable per-department license billing and a more informed view of your Office 365 estate. Find out more

Project: Office 365 Skype for Business Diagnostics

By gathering call data from Office 365 we can analyse and report on both user adoption and call quality. This can be used to drive adoption take-up programs or diagnose poor quality calls. Find out more


Modality Nodes and Diagnostics


Modality Systems have developed Windows based test nodes that make real-time Skype calls to carry out end-to-end testing of your Skype for Business deployment. The test nodes can be used for network or load testing as part of our Impact Assessment service, or as an-ongoing service to continuously test your environment - Node Health.



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CustomInvite is an Outlook plug-in that simplifies the user experience of scheduling and joining Skype for Business meetings. Building on the solid foundation of the native Skype for Business invite, CustomInvite provides organisations with the ability to customise their meeting invites, enhancing the user experience, saving time and costs.